Shipping policy

Shipping & Carrier

NEMI ships with USPS, SF Express, ALLROAD for our deliveries.

Processing Orders & Shipping

At NEMI, we strive to make sure customer satisfaction is our #1 priority. However, as a result of high volume of orders, processing and shipping may be delayed. Processing time is now 7-10 days. Shipping time now typically takes anywhere from 10-18 business days. We are also unable to fulfill any expedited shipping. By placing an order at NEMI, you agree to these shipping times and delays. As always, if you have any questions about your order, do not hesitate to contact us via email: meet@nemipets.com. Thank you for your patience and understanding as we work our best to fulfill your order as quickly as possible.

Canceled Orders

We make every attempt to process orders as quickly as possible. Therefore, we are unable to cancel orders after placement. Address change requests may be made 30 minutes after order placement, however, not all address changes are guaranteed due to time difference of receiving request. Please make sure address is correct before submitting your order. However, we are more than happy to help you with 30-day returns after you receive the product.